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F.A.Q.

SIZING QUESTIONS:

Q. Will this garment fit me?

A. You will find two sets of measurements on our product pages, both of which will help you select the proper sized garment.

To determine the right size to order:

Step 1. Match your body measurements to our Size Chart. This will give you a good idea of the size to choose. If you are between sizes, order the larger size.

Step 2. Check the Garment Measurements (on the product page) to make sure the length is right for you.

Q. Will this garment fit me?

A. Please refer to our Measuring Tips below for specific details on how to measure yourself correctly:

Measuring Tips

*Chest: Measure under arms around fullest part of chest.

*Waist: Measure around the natural waistline (about 6″ below your chest), keeping the tape comfortably loose.

*Hips: Measure around the fullest part of your hips – about 8″ below your waistline.

*Inseam: Measure from the highest point on the inside of the leg to the hem.

 

 

Size Chart

US Size Standard Bust Waist Hips
2 – 4 S 34 – 36 25 – 27 34 – 37
6 – 8 M 36 – 38 27 – 29 37 – 39
10 – 12 L 38 – 41 30 – 32 39 – 41
14 – 16 XL & 1X 41 – 44 33 – 37 42 – 47
18 – 20 2X 45 – 48 37 – 42 47 – 52
22 – 24 3X 49 – 52 42 – 46 52 – 58
26 – 28 4X 53 – 56 46 – 52 58 – 62
30 – 32 5X 57 – 60 52 – 58 62 – 66

Garment Care:

Q. Should I wash my new StitchArt garment before wearing?

A. Yes, we strongly recommend that you wash your new StitchArt garment before wearing as there may be dyeing residues (from the vintage wash process) still in the fabric.

Q. How should I wash my StitchArt garment?

A. All of our garments are pre-washed and can be machine washed on delicate mode in cold water. Turn inside out and wash separately. You may prefer to hand wash more delicate items by hand with mild soap. Line dry or tumble dry on gentle-low heat. For best results, all StitchArt garments should be ironed inside out at medium heat. (Our Velvet & Satin cloaks can be washed in cold water, but for best results, we recommend dry-cleaning.)

Ordering and Payment:

Q. How do I register in the store?

A. Answer Will be here.)

Q. What forms of payment do you accept?

A. We accept PayPal, Visa & Mastercard. Please note we DO NOT accept money orders, cash or checks.
Please note that credit card issuing banks may charge you an international transaction fee, normally of $1 or $2 per transaction. Please check with your credit card issuing bank for details.

Q. In what currency are your store prices? How do I convert that to my local currency?

A. All store prices are U.S. Dollars [USD]. When you checkout and pay, your Credit Card Company or PayPal will convert USD to your local currency on your billing statement.
To estimate this total before paying, go to www.xe.com, enter our USD checkout total and then convert to your currency. It’s fast and easy. The final total on your Credit Card or PayPal statement will be a similar amount.

Q. I have been through checkout but I cannot pay – what do I do?

A. Please try again to checkout and pay. Sometimes there is simply a temporary computer glitch that prevents the customer from checking out.
If you are still having problems, please email us so that we can assist you.

Q. There is an item missing from checkout – what should I do?

A. Sometimes an error of some sort will prevent an item from being processed into checkout. If this is the case we will contact our checkout department to add the item into checkout. This process typically takes 24-48 hours.

Q. Can I bill the order to myself and ship to a different address?

A. Yes. You may find it convenient to ship to your business or work address, or, gift a long-distance friend with StitchArt.

Shipping Questions:

Q. Will I have to pay duty on my parcel?

A. 99% of postal parcels we ship are never charged duty. Priority Courier parcels are charged duty slightly more often than postal parcels. Please note that the customer is responsible to pay any duty/taxes/handling fees that may be applied by customs.

Q. How much will my order cost to ship?

A. To USA:
Standard Post: Delivery takes 10 – 12 Business Days. No tracking is available. Insurance is included. First item costs $9.99 to ship and each additional item is free!
Get Free Standard Post on all orders over $99! (*ONLY RETAIL) No coupon is necessary, during checkout just select: Standard Post (Insured) Delivery in 10-12 Business Days.
Priority Courier: Our fastest shipping method, features online tracking. Delivery takes 2 – 3 Business Days. Insurance is included. First item costs $14.99 to ship and each additional item is free!
Get Free Priority Courier on all orders over $99! (*ONLY RETAIL) No coupon is necessary, during checkout just select: Priority Courier (Insured) – Delivery in 2-3 Business Days.
Internationally:
BELGIUM
FRANCE
ITALY
UK
DENMARK
GERMANY
NETHERLAND

Standard Post: Delivery takes 10 – 12 Business Days. No tracking is available. Insurance is included. First item costs $9.99 to ship and each additional item is free!
Get Free Standard Post on all orders over $99! (*ONLY RETAIL) No coupon is necessary, during checkout just select: Standard Post (Insured) Delivery in 10-12 Business Days.
Priority Courier: Our fastest shipping method, features online tracking. Delivery takes 2 – 3 Business Days. Insurance is included. First item costs $16.99 to ship and each additional item is free!
Get Free Priority Courier on all orders over $99!(*ONLY RETAIL) No coupon is necessary, during checkout just select: Priority Courier (Insured) – Delivery in 2-3 Business Days.

Q. What happens if my parcel is returned to sender?

A. If you do not pick-up your mail parcel from your Post-Office it will be returned to us after 30 days. For Priority Courier, if 3 unsuccessful delivery attempts are made your parcel will be returned to us. Once returned to us, we will refund the garment purchase price amount (but not shipping/insurance) and confirm to you by email.

Q. How many delivery attempts will be made to my address

A. The Post Office normally makes 2 delivery attempts to your address. However sometimes they only attempt 1 delivery. They should leave a notice at your address asking you to arrange pick-up from the local Post Office. For Priority Courier 3 delivery attempts will be made at your address.

Q. My package still hasn’t arrived after your recommended delivery times – what should I do?

A. Please contact your local Post Office to check if they are holding the package. Please ensure you speak to the International Postal Section as all orders are shipped from our Indian office. The Post Office may have attempted to deliver your order already and may be holding it there. The will keep a parcel for 30 days from delivery. After 30 days it will be returned to us. For Priority Courier orders, please email us and we will be able to track your order in real time.

Money-Back Guarantee Questions:

Q. I have decided the garment is not what I want can I return it?

A. Yes, we have an unconditional return policy on all items purchased. If item(s) are returned within thirty (30) days of receipt, we will refund or issue a store credit for the garment purchase price amount (but not shipping/insurance).

  • Item(s) must be returned unworn and unwashed with all original tags. No Return Authorization is needed.
  • Our returns address is: StitchArt Returns Dept, 133-E-Kamla Nager , New Delhi, zip code 110007 India .
  • A Returns Form was inserted in your order parcel. Please fill out the form and mail it with your return. (Or make a note.)
  • Include the item code or name, your email address, full name, choice of refund or store credit, plus the reason for the return (I.E. “Too Big”). Return processing can be delayed significantly if you do not include this information.
  • We recommend that you use a service with tracking as we can not be held responsible for returns not received.
  • Once we get the tracking of the return goods or it may arrive to our return department then our accounts department will issue you the store credit or money return
  • Refunds will be made against the original payment method and usually take 2-5 days to show in your account. You will receive an email confirmation once refund payment is made. Please note we do not do exchanges.

Q. I have a defective garment, what should I do?

A. We do our best to ensure we only provide you with the best quality products, unfortunately faults do occur from time to time. In the rare circumstance where we you receive a defective garment, you will be entitled to a refund of your entire transaction amount.
• Please send back the clothing with a detailed description of the fault. Use the Returns Form and instructions as above. We will carry out an inspection and email you to make it right.

General Questions:

Q. Can I color match separate garments that I buy from StitchArt ?

A. Since we hand dye our garments in small batches, the shades may vary from batch to batch. We are working with the dyer to ensure consistent color matching; however, we cannot guarantee that items will match each other. Sets will always match as they are produced from the same dye lot

Q. Is the color of the garment exactly as I see it on my computer monitor?

A. Not necessarily. The Studio Lighting we use to photograph the garment is the best on the market, as is our digital camera. However, studio lighting will sometimes make colors appear slightly different than they really are (sometimes brighter or in a different shade). The settings on your computer monitor are also a factor; different monitors may show different shades for the same item.

Q. Is the other item in the picture available?

A. The other item in the picture is purely for illustrative purposes and is intended to show how the garment can look alongside another. As our listings are changing constantly, so too is availability of certain garments. If the item is available, then it can be searched for using our search facility.

Q. What sort of dyeing is used in StitchArt garments?

A. All of our garments are Hand-Dyed using a Vintage-Wash process which gives the garments a wonderful depth, contrast and personality all their own

Q. What sort of fabric is used in StitchArt garments?

A. Most of our garments are made from butter-soft premium quality Viscose which is similar in feel to cotton but is actually softer than cotton – with a tighter weave that is more durable for embroidering. We also use premium quality Satin, Velvet, Jacquard and various Laces.

Q. What sort of stitching is used in StitchArt garments?

A. All StitchArt items are made by us in our own factory – to the highest standards. This means double-stitching, over-locked seams & side stitching on all of our garments. We never cut corners and use the highest quality viscose, velvet, satin, jacquard and laces.